How long will my order take to arrive? 

Unless otherwise noted in the product description, in-stock items are delivered within 7 to 10 business days of your order. You must accept the delivery within 24 hours of contact by the carrier team. If you are unable to accept, the order will be in danger of being returned and a 20% restock fee will apply as well as return shipping costs. 

Backorders 

Out of stock in United States products have a minimum lead time of 16 weeks prior to being delivered. 

How will my order be delivered 

Curbside delivery is pre-scheduled with our freight partner and available in the contiguous 48 states.   

Expedited & White Glove Shipping 

White glove delivery is available upon request. Please contact our team via the help center for assistance. Our White Glove delivery service requires a separate freight carrier and additional fees. 

Curbside Delivery 

Your purchase will be brought to your residence at a pre-scheduled time and our freight team will bring your order to the curb. You will have to be at the destination to meet the driver. Your order will not be unpacked. You may be left with the shipping pallet. Your order may arrive in a crate. 

You will be contacted at least 36 hours in advance of delivery to schedule a drop-off appointment. You will also receive an email with your tracking information when your order ships, allowing you to keep tabs on your items’ estimated arrival. Evening and weekend delivery is not available. If you are unable to accept the delivery within 48 hours of contact, your order be returned 20% stocking fees  

 

Return Policy 

It is the responsibility of the customer to inspect all merchandise once it is received, verify counts, and report any damage that may have occurred during shipment. In the event of a quality issue, damage during transit, or a mis-ship, www.cherrytreedepot.com  is happy to facilitate the shipment or replacement units, so long as we are aware of the issue within 24 hour of the original delivery